Guest Service Assistant

Selling tickets, handling payments and answering visitors’ questions at the Viewing Deck Platform on Jebel Jais are part of the Guest Service Assistant job that Absolute Adventure has listed in Ras Al Khaimah, United Arab Emirates. The post also comes with an assigned cash float and a daily cash reconciliation.At a glance

• Job type: Full-time
• Work mode: On-site

What the guest service assistant job in Ras Al Khaimah involves

The post is based at the Viewing Deck Platform on Jebel Jais, the highest mountain in the UAE, which also has Jais Flight, Jais Sky Tour, Jais Sledder and the Bear Grylls Explorers Camp. Work happens outdoors in changing weather, on a shift roster that covers weekends and public holidays. Performance is assessed on guest feedback, cash accuracy, upselling targets, punctuality and compliance with safety procedures. Candidates new to the field may also be considered, as long as their communication and customer service are strong.

Responsibilities

• Greets visitors and explains the Viewing Deck Platform, its facilities, the safety rules and the other Jebel Jais attractions
• Answers enquiries, gives directions and assists guests with special requirements, and refers complaints on to the Team Leader as needed
• Sells tickets, takes bookings and rings up extra purchases on the Point of Sale (POS) system, accepting cash or card
• Looks after an assigned cash float, completes the daily reconciliation and records each transaction in line with company financial procedures
• Promotes and upsells other experiences and offers around Jebel Jais
• Tidies the ticket counters, reception space and guest facilities, and manages queues when the deck gets busy
• Follows health and safety procedures and reports hazards, maintenance needs and operational problems to the Team Leader straight away
• Takes part in emergency response and in evacuating guests as trained, and helps with daily opening and closing as assigned

Requirements

• Good verbal communication in English
• Basic numeracy and accuracy when dealing with cash
• Ability to use POS and ticketing systems, or to learn them quickly
• Readiness to work outdoors in changing mountain weather, on weekends and public holidays too
• Comfort working with guests in a busy setting
• Honesty and reliability when handling payments
• A friendly, professional manner, teamwork and calm in difficult situations

Preferred qualifications

• Earlier work in cashiering, ticketing, retail, hospitality or customer service

Benefits

The company arranges transport from designated pick-up points.

How to apply

Applicants apply online through the job posting the application button below.