Running a small branch, receiving and delivering customer vehicles, and keeping the workshop, parts and delivery teams in step all belong to the Senior Service Advisor vacancy at Al Rostamani Trading Company in Ras al Khaymah, United Arab Emirates. Labour and spare parts targets come with the post.
Senior service advisor job details in Ras al Khaymah
Beyond running a small branch, the advisor acts as the liaison between the customer and the concerned departments, in line with the dealer’s policies and procedures.
Responsibilities
- Manages a small branch and its day-to-day service operation
- Receives, inspects and delivers customer vehicles according to customer requirements, and explains the jobs and service details so the costs are justified
- Coordinates and follows up with the workshop, parts and delivery teams, supervises work in progress so it closes on time and shows in branch revenue, and applies the work instruction procedures for a quick turnaround
- Works toward labour and spare parts targets by promoting service contracts and other service products, covering labour sales, RO numbers and service campaign targets
- Notifies customers of delays, parts non-availability, warranty coverage and late vehicle delivery
- Resolves customer complaints as a priority, follows standard operating procedures, and handles accident repairs as set out in the procedures with prior approvals where needed
- Handles petty cash, including cash payments from service and parts customers, monthly bill settlement with the Accounts department and bank deposits
- Keeps workshop tools and equipment maintained, follows safety and authority regulations, and submits reports to management on time
Requirements
- Knowledge of the product, 5W2H probing, smart selling, telephone handling and customer handling skills
- Knowledge of the automotive DMS software and other technical software
- Sound technical knowledge in vehicle diagnosis and repair
- Valid UAE driver’s licence
- Ability to think analytically
- Written and verbal communication in English
- Proficiency in MS Word and Excel
Preferred qualifications
- Arabic or other regionally spoken languages, listed as an added advantage
About Al Rostamani Trading Company
The company is the sole authorized distributor of Suzuki and Citroën across the UAE, with sales, service and parts outlets serving customers nationwide. It belongs to the Al Rostamani Group, which dates from 1957 and employs about 2000 people from 41 nationalities.
How to apply
Applications go through the group’s careers site: apply using the button below.
Apply through the employer's link: careers.alrostamanigroup.ae
Apply for this jobApplying is free and goes directly to the employer.
This specialty in Madar Jobs data
- Jobs published on Madar Jobs in Customer Service Representative in the UAE over the last 90 days: 6.
- Cities with the most jobs in this specialty: Dubai (2), Al Ain (2), Abu Dhabi (1).
Figures come from the listings published on Madar Jobs itself, as they state them.