Customer Service Executive

What the customer service executive job in Dubai involves

The job sits between customers on one side and the operations team, airlines and overseas agents on the other. Much of the day goes to export paperwork and follow-up, with quotations and shipment confirmations chased alongside the cargo itself. The sales and operations teams are the main internal contacts.

Responsibilities

• Handles customer questions and keeps customers updated on air export shipments, including any delays
• Coordinates with the operations team, airlines and overseas agents on bookings, flight schedules and shipment requirements
• Prepares and checks export documents such as shipping instructions, commercial invoices and packing lists
• Tracks every shipment from booking through to departure
• Keeps shipment records accurate, updates internal systems and follows customs rules and air freight documentation procedures
• Resolves complaints and operational problems, follows up on quotations and confirmations, and works with sales and operations to hold service quality

Requirements

• 1–2 years of experience in air export customer service or freight forwarding
• Good knowledge of air freight export procedures and documentation
• Familiarity with UAE customs procedures and the related shipping documents
• Communication, coordination and problem-solving skills
• Proficiency in MS Office and freight forwarding software
• Attention to detail and the ability to work under pressure

About Fast Logistics Cargo

The company was formed in 2008 and now operates in more than 13 countries, with over 800 employees, 50+ regional and branch offices and 12+ warehouses. It moves break-bulk and ODC cargo, special equipment, perishables and dangerous goods by air, ocean and land. Its other services include warehousing, customs clearance, 3PL and 4PL.