Wynn Rewards Supervisor

Wynn Al Marjan Island is hiring a Supervisor – Wynn Rewards in Ras Al Khaimah, the emirate where its integrated resort is due to open in 2027. The supervisor runs the Wynn Rewards desk and its Representatives, and candidates need at least a year in a lead or supervisory role.

About the Wynn Rewards supervisor job in Ras Al Khaimah

The supervisor looks after the Wynn Rewards desk shift by shift. That means assigning tasks and breaks, briefing the team before each shift on current offers and member events, and acting as the first point of escalation for guest concerns.

Responsibilities

• Allocating tasks and breaks to Representatives at the Wynn Rewards desk, and holding pre-shift briefings on offers, events and member experiences
• Serving guests directly, including enrolling new members and explaining what the program offers
• Reviewing and approving member transactions, redemptions and account adjustments within delegated authority
• Resolving escalated guest inquiries and passing complex matters to the Shift Manager
• Training and coaching Representatives on program policies, systems and service standards, and sharing performance feedback with the Shift Manager
• Tracking daily enrolment and redemption activity and writing shift reports that flag trends or problems
• Keeping operations in line with procedures, Wynn brand standards and regulatory requirements, and working with other departments on member satisfaction

Requirements

• At least 2 years of guest service experience in luxury hospitality, retail or gaming, including a minimum of 1 year in a lead or supervisory capacity
• Proven ability to guide, coach and motivate a team in a fast-paced setting
• Excellent communication, interpersonal and problem-solving skills
• Proficiency in CRM, loyalty or guest service systems, with close attention to detail
• Fluency in English
• A pass on the gaming licensing background check
• Flexibility to work shifts, weekends and holidays
• Experience launching table games operations in new or emerging markets
• Familiarity with Middle Eastern gaming regulations and cultural nuances
• Commitment to exceptional guest service and high ethical standards

Preferred qualifications

• Diploma or bachelor’s degree in hospitality, business, marketing or a related field
• Arabic or other languages

Benefits

• Salary paid in UAE dirhams (AED)
• Leave policy
• Healthcare package
• Incentive programs and other employee benefits

About Wynn Al Marjan Island

Wynn Al Marjan Island is described as the first integrated resort in the UAE, about 50 miles from Dubai International Airport. The plans include 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, a beach club, a five-star spa and a events center.

How to apply

Applications go through the the application button below on the Wynn careers site, under job identification 2284.