Patient Relations Executive

The front desk of Al Futtaim Health‘s Al Warqa Clinic in Dubai has an opening for a Patient Relations Executive I, a post that blends insurance claims, billing, cash handling and patient service in one job. Medical insurance coding sits at the core of it, since the holder turns diagnoses, treatments and procedures into accurate codes for claims.

What the patient relations executive job in Dubai involves

The role covers the non-clinical side of patient care and reports directly to the Patient Relations Supervisor. It also links the clinic with physicians, patients, third-party payers and the wider multi-disciplinary team.

Responsibilities

• Coding diagnostics, treatments and procedures, entering them in the clinic database, and submitting insurance claims
• Getting timely approvals for investigations and procedures, and following up denied claims with payers
• Invoicing services at the agreed prices, checking CPT codes, and preparing and mailing billing statements
• Settling payment and reimbursement disputes, reporting suspected insurance fraud, and preparing documents for legal inquiries
• Greeting and signing in patients, keeping appointment schedules, and checking consent and insurance forms before the patient sees the Registered Nurse
• Running the cash box, reconciling cash drawers at the start and end of each shift, authorizing card payments and processing refunds with the right documents
• Recording daily payments and supplier payments in the system, moving income to the financial system each day, and producing daily, weekly and monthly reports
• Keeping patient records and charts organized and confidential, and taking part in process improvements and job safety analysis

Requirements

• Previous experience in a similar role
• Working knowledge of medical insurance coding, medical invoicing, cash handling and customer relations
• Experience in insurance, cash handling, customer service or invoicing
• Fluent English, spoken and written
• Excellent computer literacy
• Strong communication, conflict management and multitasking skills, with patience and diplomacy toward a wide range of patients

Preferred qualifications

• Arabic speaking skills

About Al Futtaim Health

Al-Futtaim runs HealthHub Clinics, a chain of more than 20 multi-specialty clinics in Dubai covering over 25 specialties, and the network holds the Gold Seal from Accreditation Canada. The parent group was founded in the 1930s as a trading business and now employs more than 35,000 people in over 20 countries through five divisions: automotive, financial services, real estate, retail and healthcare.

How to apply

Candidates can apply using the button below on the Al-Futtaim careers site.