About the customer service officer job in Dubai
Beyond day-to-day order handling, the role involves tracking the team’s performance, putting best practices in place and keeping client relationships strong so that service standards hold up across the division.
Responsibilities
- Leads the customer service function of the Everyday Goods division and the team within it
- Handles customer inquiries and oversees the full order lifecycle, covering order entry through delivery confirmation
- Acts as the escalation point for key accounts, resolving complex product inquiries and issues together with supply chain, sales and logistics
- Monitors stock levels and keeps clients informed about order status, delivery timelines and product availability to head off delays
- Deals with customer complaints and puts resolution strategies in place, keeping accurate records of customer interactions and transactions
- Gathers and analyzes customer feedback to find service improvements and applies best practices
- Drives process automation to cut manual work, looking at order processing, ERP and system efficiency, reporting and communication, and makes full use of the available tools
- Supports the sales team in meeting service targets, and mentors and trains customer service staff
Requirements
- Customer service background that includes handling Modern Trade clients
- Experience with LPO, Sales Order processing and Outbound Delivery (OBD) printing
- Hands-on experience with CRM and ERP systems such as SAP
- Knowledge of document attachment and warehouse handover processes
- Good English communication skills
- Proficiency in Microsoft Excel
Preferred qualifications
- Arabic language skills
About GMG
GMG describes itself as a global well-being company that retails, distributes and manufactures brands across sport, everyday goods, health and beauty, properties and logistics. It has been under the Baker family’s ownership and management for over 45 years, and says it has introduced more than 120 brands across 12 countries.
How to apply
Applications go through the employer’s careers site: apply using the button below.
Apply through the employer's link: careers.gmg.com
Apply for this jobApplying is free and goes directly to the employer.
This specialty in Madar Jobs data
- Jobs published on Madar Jobs in Customer Service Representative in the UAE over the last 90 days: 8.
- Cities with the most jobs in this specialty: Dubai (4), Al Ain (2), Abu Dhabi (1).
Figures come from the listings published on Madar Jobs itself, as they state them.