Managing a portfolio of small to medium-sized clients and winning new-to-bank customers in the not-for-profit organizations segment is the brief of the Associate Relationship Manager role at ADIB in Abu Dhabi. The ad limits it to UAE National Only.
About the associate relationship manager job in Abu Dhabi
The post covers client support from account onboarding through service execution, with assigned financial targets and full compliance expected throughout. The manager also supports the Regional Manager in developing larger relationships. The ad lists these behavioral competencies: customer orientation, communication, quality standards, teamwork, technical knowledge, information gathering, problem solving, and initiative and change.
Responsibilities
- Sources and acquires new-to-bank customers in the assigned segment, keeps a pipeline of prospects to grow the portfolio and converts them into active banking relationships
- Works toward assigned financial targets: liability growth (CASA / Wakala deposits), fee income from cash management and transaction banking, and cross-sell ratios
- Supports marketing and referral initiatives that generate leads
- Manages the assigned portfolio of lower-tier clients, staying in regular contact to deepen wallet share and spot opportunities, and supports the Regional Manager on larger relationships
- Runs the full account opening process (KYC, documentation review, system input and follow-up until activation), and submits and tracks service requests through internal systems
- Acts as first point of contact for clients’ day-to-day requirements, coordinating with operations and compliance
- Adheres to ADIB policies, Sharia requirements and Central Bank regulations, keeping KYC/ODD updated for the portfolio and escalating exceptions or complex matters
- Maintains client records and the pipeline, writes call memos in the standard format (meeting contents, business development opportunities, follow-up plan) and monitors portfolio performance
Requirements
- Banking experience, preferably in Corporate or SME segments
- Experience in account opening, documentation review and service request handling
- UAE-based experience
- UAE National Only
- Strong documentation accuracy and attention to detail
- Client-facing communication skills
- Ability to manage multiple service requests simultaneously
- Sales orientation with operational discipline, and time management and follow-up discipline
Preferred qualifications
- Exposure to liability growth, customer acquisition activities and cash management sales
How to apply
Applications go through the employer’s careers site: apply using the button below. The listing carries job identification 4873.
Apply through the employer's link: hciq.fa.em2.oraclecloud.com
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