Relationship Manager

Two years in retail or priority banking is the entry point for this Relationship Manager – Priority Banking post at Emirates Islamic in Dubai, based at the bank’s location in Building 16, Dubai Health Care City. The holder looks after affluent clients and supports the Area Manager in reaching the branch’s business targets.

Relationship manager job details in Dubai

Day-to-day client needs are handled within set procedures and guidelines, and anything outside them is escalated. Contact is mostly direct with clients plus coordination inside the bank, and every meeting is documented and fed into the unit’s reporting.

Responsibilities

• Signing up new-to-bank HNI clients who qualify for priority banking, through liability, asset and investment products
• Hitting monthly targets for Wealth Management revenue, FX revenue, deposits and assets
• Passing referrals and cross-sell opportunities to areas such as Business Banking and Corporate Banking
• Holding NPS above 50 and customer satisfaction at 95%, with 95% of complaints and service requests resolved within agreed turnaround times
• Checking client risk and product suitability, then explaining the products that fit each client’s needs
• Maintaining current compliance, KYC and profiling records for every client, with full confidentiality
• Knowing the Priority Banking product range and the bank’s policies on operational risk, sales, credit and anti-mis-selling

Requirements

• Exposure to client relationship management and core banking platforms
• Relationship management experience in Priority Banking or Private Banking
• CISI Professional Qualification

About Emirates Islamic

Launched in 2004, Emirates Islamic offers banking in line with Shari’a principles and ranks among the leading Islamic banks in the UAE. Emiratization is one of its key strategic goals, and its staff come from more than 60 nationalities.

How to apply

Interested candidates can apply using the button below through the Emirates Islamic careers portal.