Customer Relationship Officer

Deposit account paperwork, finance applications and product sales make up the work of the Customer Relationship Officer at the Dubai Mall Branch of ADIB – Abu Dhabi Islamic Bank in Dubai, United Arab Emirates. The post also manages subordinates, from planning their training to their appraisals.

What the customer relationship officer job in Dubai involves

The purpose of the post is to manage the products and service function so that customers get quality service and see a warm image of ADIB, while operational controls hold and financial services keep improving. Beyond daily customer work, the officer supports the CRM on budget variance comments, internal audit and ICD replies.

Responsibilities

• Handles deposit account enquiries, opens and closes accounts, and completes forms in line with KYC policies and Central Bank instructions
• Handles finance and covered cards enquiries, keeps customer files in order, prepares finance applications, obtains approvals and enters data in the system
• Sells and cross-sells ADIB products and promotes the bank’s image
• Manages subordinates, planning their training and appraisal
• Helps the CRM write budget variance comments on branch sales targets for financial products, and replies to internal audit and ICD comments on financial products and services
• Assists the CRM in recommending workflow changes to the branch manager at least once a year
• Carries out the key operational controls set in ADIB policies and procedures
• Takes on other tasks specified by management

Requirements

• Broad knowledge of ADIB retail banking financial products and services
• Thorough knowledge of ADIB retail credit and operational policies and procedures
• Good knowledge of UAE banking practices, regulations and risks, and thorough knowledge of the regulations issued by the Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training, sales and management information skills

How to apply

Applicants apply online through the bank’s careers site: apply using the button below.