Nespresso Customer Service Specialist

The Nespresso Customer Service Specialist post in Cairo, Egypt, belongs to Nestlé Business Solutions and supports Nespresso’s Customer Relationship Center (CRC). All customer contact is handled by voice call across B2C channels, and the specialist is the front office for those contacts.

About the Nespresso customer service specialist job in Cairo

The specialist is the first person Nespresso customers and potential clients speak to. Complaints are treated as feedback the service can learn from, and product advice sits alongside support in the same conversation.

Responsibilities

• Takes customer calls across B2C channels, welcoming each caller and working out what they need so the solution fits
• Prioritizes resolving each contact at the first attempt, which supports the customer experience and keeps service delivery streamlined
• Handles complaints with empathy and efficiency, using the feedback to find ways of improving the service
• Advises customers and potential clients on the product and service range, and presents the complete offering and its benefits to spark interest
• Works to raise satisfaction in every interaction and leave a lasting, positive impression

Requirements

• Fluent English at C1 level
• Proficiency in Microsoft Office, including Outlook, PowerPoint and Excel
• Interpersonal and communication skills, the ability to multitask, and organizational and prioritization skills suited to a fast-paced workplace
• A positive mindset, eagerness to learn, team spirit, and a demonstrated work ethic and respectfulness

About Nestlé Business Solutions

Nestlé Business Solutions (NBS) describes itself as sitting at the heart of the Nestlé Group. It provides supply chain, financial, HR, digital and social media, CRM and consumer engagement services that let Nestlé and brands such as Nespresso reach millions of consumers around the world.

How to apply

The listing is on the Nestlé careers site, where candidates can apply using the button below.