Consumer Sales

The Commercial division of Zain Bahrain has a Consumer Sales vacancy in Manama, listed under the posting title ZAIN1017 – Zain Youth – Consumer Sales. The work combines selling, payment collection and customer care, and the qualifications name university students from their second year as well as fresh graduates.

Consumer sales job details in Manama

The post exists to serve customers through sales, payment collection and customer care, following Zain Bahrain’s sales guidelines, business processes and procedures. Work is done alongside a team leader, who coordinates shop opening and closing and stock counts, and the team is measured against performance metrics. Shifts are part of the arrangement, and staff are expected to keep up with the product and service range and to meet and exceed their targets.

Responsibilities

• Sells postpaid and prepaid lines, handsets, accessories, vouchers and all kinds of after-sales services to new and existing customers
• Answers customer enquiries by checking systems, the help desk and other records, and helps subscribers with account updates and billing questions
• Takes payments in a secure and orderly way, counts cash and other payments, and reconciles them against system records every day
• Handles complaints by solving the problem, logging it in the system and escalating to management or the Help Desk when appropriate, and passes practical feedback on customer experience to product owners
• Opens and closes the shop together with the team leader and reports problems with its look and maintenance
• Dispatches and counts stock with the team leader, keeps point-of-sale inventory in secure storage and assists in reconciliations
• Collects and verifies documents such as ID, forms and receipts, and hands them to the team leader at the end of the shift
• Follows the applicable information security policies and regulatory requirements, and takes on other related tasks as assigned

Requirements

• Fluency in both Arabic and English
• Ability to work full time on a shift basis
• Customer focus, selling skills, knowledge of products and services, relationship management and negotiation skills
• Active listening and clear communication that build fair, effective working relationships
• Skill in reading what customers need and acting ahead of time to satisfy them
• Teamwork, with a habit of seeking solutions that benefit all parties
• Emotional awareness of one’s own feelings and other people’s, used to stay motivated and manage relationships

Preferred qualifications

• Experience in any related field

About Zain

Zain describes itself as the pioneer of mobile telecommunications in the Middle East. It started out in Kuwait in 1983 as the first mobile operator in the region and has grown quickly since its expansion strategy began in 2003.

How to apply

Candidates apply using the button below on the Zain careers site, where a resume or CV is the only document the application asks for.