Scope of the signature key account manager job in Manama
The manager stands for the business in front of its most valued clients and works to build lasting relationships with them. Understanding each client’s needs, helping with their challenges and spotting new opportunities all serve one aim: growing and keeping successful accounts while the client experience stays positive.
Responsibilities
- Develops key accounts, takes responsibility for sales and market share growth, and reaches the targets set by the department
- Tracks customer market trends and identifies sales openings in the VIP accounts, and attracts new customers into a fresh database
- Coordinates product and service campaigns with the Customer Marketing team across the VIP accounts, so that promotions deliver maximum value
- Handles invoice collection, credit limit adjustments, the retention process and churn reports for VIP accounts
- Holds on to the base by locking customers in with new devices, and cleans it up against agreed criteria
- Educates customers on product usage and features, works out their crucial needs for first-class care and service, and manages and resolves technical difficulties they face
- Stays in regular contact with clients to follow changing tastes and preferences, and keeps an organized, up-to-date database holding a full profile of every client
- Keeps visible inside the company through visits, calls and emails with the major departments for smooth procedures, and updates management on statistics and data about customer complaints, requirements and inquiries
Requirements
- Excellent verbal and written communication
- Attention to detail, and the ability to reach target goals
- Strong organizational and problem-solving skills
- A strong customer care focus
- Strong external relationships that help attract customers
Preferred qualifications
- Experience managing key accounts or high-value customers
About Zain
Zain presents itself as the Middle East’s mobile telecom pioneer: its first operation opened in Kuwait in 1983 as the region’s first mobile operator, and its expansion strategy dates from 2003.
How to apply
Candidates apply using the button below and provide a resume or CV together with a copy of either the CPR or the passport. Anyone with a disability or long-term condition who needs adjustments during the recruitment process can say so through the application form.
Apply through the employer's link: careers.zain.com
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