Direct Sales Customer Service Representative

Zain Iraq lists a Direct Sales Customer Service Representative vacancy in Najaf, Iraq, within its Commercial division. Part of the work happens inside Zain IQ outlets, giving current and potential customers sales and product information, and part is settling their requests and complaints.

About the direct sales customer service representative job in Najaf

The listing frames this level as taking care of customers’ everyday requests and making sure complaints are resolved efficiently and on time, with a high level of customer satisfaction. Contacts inside the company include billing and collection control and the retention and complaints team under CRM, and a report goes in every day.

Responsibilities

• Serves current and potential customers in Zain IQ outlets, providing sales and product or service information
• Answers customer e-mails and follows each request or complaint through until the customer’s need is met
• Partners with the retention and complaints team under CRM on resolving complaints and on openings to improve satisfaction
• Keeps account information current by working with billing and collection control on reactivations and status updates
• Settles problems that come up around offers and new products so customers get a timely answer
• Learns the plans and strategy behind Direct Sales, follows its policies and procedures, and helps meet its targets
• Files a daily report of interventions and activities, and records customer feedback, transactions and interactions

Requirements

• Behavioral competencies named in the listing: serving customers, being achievement driven, seeking information and building relationships
• Technical competencies: oral and written communication, information management, technology application, IT user support and sales management
• DEI competencies: courage to engage, addressing bias and allyship

About Zain

Zain calls itself the pioneer of mobile telecommunications in the Middle East. It launched in Kuwait in 1983 as the region’s first mobile operator and has grown quickly since it began its expansion strategy in 2003.

How to apply

Applications go through the company’s careers site: apply using the button below, attaching a resume or CV and the highest education qualification. The listing’s inclusive-recruitment note invites anyone with a disability or long-term condition who needs adjustments to say so on the application form.