Direct Sales Customer Service Representative

In Kut, Iraq, the Direct Sales Customer Service Representative vacancy belongs to the Commercial division of Zain Iraq. The post covers two jobs at once: resolving customers’ requests and complaints, and talking sales and product information with current and potential customers inside Zain IQ outlets.

Direct sales customer service representative job details in Kut

The listing describes jobs at this level as handling customers’ day-to-day requests, with complaints settled promptly and to the customer’s satisfaction. Alongside the outlet work, the representative deals with the billing and collection control team and with retention and complaints under CRM, and files a report every day.

Responsibilities

• Applies Direct Sales policies and procedures and contributes to meeting the objectives and targets of the Direct Sales strategy
• Handles customer e-mails and follows up on requests and complaints until the customer’s needs are met
• Works through billing and collection control to reactivate accounts and update their status, keeping customer information current
• Resolves customer complaints jointly with the retention and complaints team under CRM, and looks for ways to improve satisfaction
• Tackles issues around offers, new products and other pitfalls so customers get a timely resolution
• Serves customers inside Zain IQ outlets, giving current and potential customers sales and product or service information
• Submits daily reports on interventions and activities, and keeps records of feedback, transactions and interactions

Requirements

• Behavioral competencies: serving customers, achievement drive, information seeking and relationship building
• Technical competencies: oral and written communication, managing information, technology application, IT user support and sales management
• Inclusion competencies: courage to engage, addressing bias and allyship

About Zain

Zain started in Kuwait in 1983 as the region’s first mobile operator, expanded quickly after launching its expansion strategy in 2003, and calls itself the pioneer of mobile telecommunications in the Middle East.

How to apply

Applicants apply using the button below with a resume or CV and their highest education qualification. Anyone with a disability or long-term condition who needs adjustments during recruitment can say so on the application form.