About the customer manager job in Muscat
The post covers customer service from planning to escalations: strategy and budgets for a defined geographic or business area, the programs and policies behind them, and the complaints that reach the manager when they cannot be settled at a lower level.
Responsibilities
- Monitors customer service inquiries and coordinates the resolution of escalated complaints and issues
- Sets up the systems, performance targets, standards and customer feedback channels used to follow how service is performing
- Runs high-impact initiatives across the assigned geographic or business area and checks what they cost and how well they work, to decide where money and resources go
- Designs the programs, processes and policies behind customer service so that they support business objectives, safeguard customer relationships and protect the company’s public reputation
- Prepares budgets, operational plans and performance measures, and sees that they deliver the results set
- Helps develop the customer service strategy, keeping it consistent with the country-level strategy and company guidelines, and feeds service input into business decisions and programs
- Works with senior executives, particularly in marketing and sales, to align service strategy with business objectives
- Promotes global and regional customer service technologies and processes, and applies best-in-class management practices and knowledge sharing
Requirements
- Bachelor’s degree, with equivalent experience or qualification also accepted
- Work experience of more than 6 years
Benefits
- Possible further career development
- Salary that the ad describes as competitive
About DHL Global Forwarding
DHL Global Forwarding is part of DHL Group, which operates in more than 220 countries and has been in cross-border express shipping since 1969. Its Freight unit, DGFF, is the group’s air, ocean and road freight specialist, offering standardized transport as well as specialized end-to-end solutions to customers in many industries.
How to apply
Candidates can apply using the button below, on the DHL Group online application page.
Apply through the employer's link: dpdhlgroup.avature.net
Apply for this jobApplying is free and goes directly to the employer.