Logistics Client Support Specialist

Sucafina’s Logistics Client Support Specialist vacancy in Beirut, Lebanon, centers on seeing assigned clients’ sale contracts through, from the offering and sampling stage to delivery. The specialist is the main contact for those clients and also advises the Sales team on logistics costs.

About the logistics client support specialist job in Beirut

The role sits between clients, the Sales and Inbound teams, Head office, brokers and logistics-service providers. The listing ties that coordination to 24-hour customer service. Client profiles and contract data stay current, shipping paperwork is issued per sale, and client positions and receivables are monitored.

Responsibilities

• Runs the execution of sale contracts for assigned clients, from offering and sampling through to delivery, and keeps the related data current
• Maintains client profiles and coordinates with the Inbound teams on procedural changes
• Issues shipping instructions and logistics documents for assigned sales (invoices, release documents, cover letters) and arranges the upload of related external documents
• Works with internal teams, clients, brokers and logistics-service providers on round-the-clock customer service, data accuracy and coordination, including position checks, back-up and handover
• Looks ahead with the Sales team, Inbound teams and Head office to spot execution problems and propose fixes
• Advises the Sales team on logistics costs for specific sale scenarios and on other logistics aspects of a project or prospective business
• Tracks assigned clients’ positions and receivables

Requirements

• Knowledge of SAP, which the listing calls compulsory
• Good knowledge of Excel, Word and Outlook
• Knowledge of Incoterms
• Excellent English
• Strong organizational skills: prioritizing, planning tasks and meeting deadlines
• Teamwork and team spirit
• Ability to work under stress and tight deadlines
• A high level of autonomy and proactiveness

Preferred qualifications

• A degree focused on commodity trading, logistics or management, or other certifications
• Experience in coffee trade logistics or customer service
• French, and knowledge of any other language
• Familiarity with collaborative tools (MS Teams, SharePoint), Power BI, ESCC and PBI

Benefits

• Opportunities to learn and grow in a family-style environment
• Exposure to multicultural environments
• Base compensation set on merit
• Free coffee around the clock

About Sucafina

Sucafina describes itself as a sustainable farm-to-roaster coffee company with a family tradition in commodities going back to 1905. It has more than 1,400 employees in 34 countries.

How to apply

Applications go through the the application button below.