Guest Experience Expert

W Hotels has a Guest Experience Expert vacancy at W Amman in Amman, a post meant to guide guests through their whole stay rather than stop at check-in and check-out. The ad describes a hands-on role where staff are free to move about their space and do what needs doing.

What the guest experience expert job in Amman involves

The aim, as the ad frames it, is to make routine transactions feel like part of the guest’s experience. The post sits under Rooms & Guest Services Operations. The listing names no supervisory experience, license or certification.

Responsibilities

• Guides guests through the whole of their stay
• Processes operational needs and addresses guest requests
• Completes reports
• Shares the highlights of the local area with guests
• Makes everyday transactions part of the guest’s experience

Requirements

• Ability to stand, sit or walk for extended periods
• Ability to move, lift, carry, push, pull and place objects of up to 10 pounds without help
• Professional uniform, personal appearance and communication
• Following company policies and procedures and upholding quality standards
• Maintaining confidentiality, a safe workplace and the protection of company assets

Preferred qualifications

• High school diploma or G.E.D. equivalent

About W Hotels

W Hotels belongs to Marriott International’s portfolio of brands. It describes its mission as sparking curiosity and widening horizons, and calls its service philosophy Whatever/Whenever.

How to apply

Applications go through the post’s page on the Marriott careers site: apply using the button below. Marriott states that it charges no fees and never asks applicants for money at any stage of recruitment.