Automated Operations Engineer

Ericsson’s Managed Services 1st-level Operations organization has an Automated Operations Engineer job in Muscat, Oman, that includes 24×7 monitoring of alarms and performance data. Alongside that first-line work, the engineer writes scripts and programs to automate manual tasks.

What the automated operations engineer job in Muscat involves

The post supplies specialized technical expertise on intelligent network systems, in support of the solutions Ericsson delivers through Managed Services. On the development side, the engineer crafts schema objects such as facts, attributes, hierarchies and transformations, builds BI reports and dashboards, and maintains, debugs and troubleshoots systems and software.

Responsibilities

• Monitors alarms and performance information in real time, around the clock
• Does the first analysis of issues and restores service wherever possible as 1st-line support
• Detects, classifies and correlates network incidents, then escalates them according to the agreed escalation matrix
• Works with tools for alarm surveillance, trouble-ticket management, change-management support and 1st-level service restoration
• Handles complaints from customers’ Care and keeps work in line with all processes
• Escalates within the department or group, and to service support units, ASPs and supplier partners, to hold the agreed service level, and follows up on trouble reports sent to delivery units, suppliers and customers
• Runs front-office routines on the schedules set by Shift Team Leaders or the NOC Manager
• Carries out Remote Service Corrective and Preventive Maintenance

Requirements

• Experience with UOC OSS tools
• Good knowledge of multi-vendor systems
• Proficiency in English
• Experience monitoring alarms on RAN, Transmission, Core and NMS nodes
• Proficient knowledge of Access, Core and IP/Transport networks
• Strong grasp of network topology and of traffic handling capabilities and characteristics, plus good knowledge of performance and configuration parameters and how to interpret them
• Advanced knowledge of network implementation and integration processes, with experience in Mobile Network O&M and the ability to adapt expertise in network operation processes and interfaces
• Focus on network service and performance, teamwork that supports an even workload split, and the ability to work effectively in a fast-paced environment

Preferred qualifications

• Experience with Performance KPIs and CEM KQIs
• Hands-on automation experience

How to apply

Candidates can apply using the button below on Ericsson’s careers site, where the posting carries job ID 791936.