Academic Support Specialist

The Academic Support Specialist – Tutoring Center vacancy at American University of Kuwait (AUK) in Hawali combines direct academic support with administration, tutor supervision, student follow-up and assessment, and reports to the director of the Student Success Center. Its scope runs from tutoring and Supplemental Instruction to CRLA-related tutor training and TracCloud/TutorTrac data.

About the academic support specialist job in Hawali

The post supports peer tutors, student employees, academic referrals, student accommodations, tutoring services, workshops, data collection and center operations, working closely with the Tutoring Center Supervisor and Writing & Tutoring Center leadership. Duties also include professional development relevant to tutoring and student success, and other related work assigned in support of the Student Success Center. The ad lists the career level as Mid Career and Kuwait as the residence location.

Responsibilities

• Keeps the Tutoring Center running day to day, checking scheduling, student visits, service records and TracCloud/TutorTrac data for accuracy
• Helps recruit, onboard, schedule, train, supervise and evaluate peer tutors and other student employees, including their working hours and timesheets, and supports CRLA-related training, documentation and certification reporting
• Provides tutoring and Supplemental Instruction in areas of academic expertise, as needed
• Works with students referred by faculty, Academic Advising, Counseling and other units, including those who need accommodations, and documents each referral and its follow-up
• Helps prepare and deliver workshops, classroom presentations and student-success activities
• Maintains service documentation, schedules, attendance and student employee records, and helps collect, verify and analyze data for semester, annual, audit and ad hoc reports
• Supports TracCloud/TutorTrac administration and troubleshooting, and contributes to better procedures, resources and services for the center
• Coordinates with faculty and university units on tutoring needs, referrals, workshops and initiatives, and helps handle center supplies and operational requests

Requirements

• Relevant degree fields named in the ad include Computer Science, Graphic Design and Education, or a related field
• Demonstrated experience in academic support, tutoring, Supplemental Instruction or student learning support in higher education, working with students individually and in small groups, including those needing extra support or accommodations
• Strong organizational and administrative skills for handling schedules, records, referrals, student employee documentation and follow-up
• Strong communication and interpersonal skills for working with students, faculty, staff and other university units
• Ability to work with student employees, including peer tutors and Study Area Assistants, and to support their training, supervision and performance monitoring
• Proficiency in Microsoft Office and comfort with academic support or scheduling systems
• Ability to collect, verify and organize data for reporting, assessment and audit purposes, and to support workshops, classroom presentations and academic-support events
• Commitment to student success, confidentiality, professionalism and continuous professional development

Preferred qualifications

• Experience with TracCloud/TutorTrac or similar systems
• Previous experience in a university tutoring or learning-support center
• Experience with CRLA certification requirements, tutor training or peer tutor development
• Experience supporting students in technical or quantitative subjects such as Computer Science, Graphic Design, Mathematics or Finance
• Experience with accommodations or referrals from Counseling, Academic Advising or other student-support units, and with data reporting, assessment and academic-support technology systems

How to apply

Applicants apply using the button below. The listing carries the reference JB1100091942.