Commercial Operations Specialist

The Commercial Operations Specialist vacancy at Qatar Airways in Doha, Qatar, centers on concessionaires at the airport, from boutiques and kiosks to service counters and car rental areas. The post links internal teams, external parties and the tenants across the lifecycle of each project.

Commercial operations specialist job details in Doha

The scope covers the administration of airport commercial units from start to finish, from technical support and minor works follow-up to the day-to-day service each tenant receives. All of it is tied to MATAR’s commercial priorities.

Responsibilities

• Sets up new or reworked commercial units such as shops, kiosks and service counters, working with Facilities Management, Terminal Operations and other in-house teams to get access and infrastructure finished before target dates
• Watches on-site progress, raises risks early so commissioning and service start-up are not held up, and inspects sites for physical readiness, compliance and governance before anything goes live
• Keeps records of project timelines, status and communications, updates status reports and drafts observations for management review
• Is the first point of contact for concessionaires on changes to layouts, signage and logistics, collecting their operational requests, reporting progress and strengthening service relationships
• Supports the launch of new services, ride-hailing integration among them, by handling internal approvals and stakeholder management, and oversees logistics and preparation for customer interface points and car rental zones
• Acts as the department’s focal point for space handover of existing and newly built commercial units within the HIA campus, and matches operational needs to governance, compliance and contractual obligations
• Supports improvements in how concessionaires are readied, and assists the line manager in lining up key accounts, stakeholder relations and assigned projects with goals that raise stakeholder satisfaction and MATAR’s commercial and non-aeronautical revenue
• Takes on further departmental duties at the direction of the Head of Department

Requirements

• 3–4 years of work in managing and coordinating commercial operations
• Sound technical understanding of commercial and non-aeronautical development, operations and management, plus specialist knowledge of the airport retail, hospitality, shopping mall and facilities management sectors
• A track record in commercial operations, logistics coordination or stakeholder management within a complex operational setting, whether in airports, retail, hospitality or facilities, with exposure to site readiness, operational logistics or activation work on the client side
• Ability to coordinate several stakeholders at once, manage operational activities and support commercial objectives, deal with external parties and other departments inside the organization, and run field operations and parallel tasks
• Strong skills in communication, presentation, reporting, organization and stakeholder engagement, plus business and technical acumen
• Practical problem-solving that carries through to completion, plus documentation skills for logging and updating operational activities
• Working command of MS Office (Word, Excel, PowerPoint and project management) and the ability to follow plans, requirements and technical drawings
• Good verbal and written English

Preferred qualifications

• 2 years in commercial or non-aeronautical management at an international airport
• 2 years in retail, commercial malls or large business conglomerates, running commercial and retail units
• Hands-on involvement in setting up boutiques or commercial units, with familiarity in fit-out coordination, space handovers and minor works follow-up
• Understanding of how concessionaires and retail operations work in airports or other large commercial settings
• Arabic reading, writing and speaking ability

How to apply

Applications are made online, and applicants can apply using the button below.