Guest Relations Supervisor Arabic Speaker

The Guest Relations Supervisor – Arabic Speaker post at Alwadi Hotel Doha – MGallery Collection in Doha, Qatar, leads the team that looks after guests at the property. Being fluent in both Arabic and English is a must, because the role speaks directly with Arabic-speaking guests.

Guest relations supervisor Arabic speaker job details in Doha

The post is permanent. Its team calls itself the Dream Makers and draws inspiration from Qatari warmth and generosity, while each MGallery property is described as having its own sense of place.

Responsibilities

• Leads the day-to-day work of the hotel’s Guest Relations team, supporting, coaching and motivating its members toward consistent, heartfelt service
• Greets guests warmly to set a strong first impression, and uses conversations to bring out the hotel’s story, local identity and character
• Anticipates guest preferences, and makes sure special occasions, repeat guests and VIPs are acknowledged with care
• Handles special requests, complaints and feedback with empathy and professionalism, and follows up with guests during their stay to confirm they are satisfied
• Coordinates with other departments, Front Office included, so a guest’s whole stay runs smoothly
• Tracks online reviews, feedback and overall guest satisfaction for ways to raise service quality, and keeps guest profiles up to date with preferences and special requests
• Holds the team to the MGallery brand’s standards, its service procedures and the expected level of quality
• Promotes local attractions, signature experiences and the hotel’s facilities, and helps shape creative ideas for engaging guests that express the hotel’s own identity

Requirements

• Prior work in Guest Relations or Front Office at a hotel, plus supervisory experience guiding and motivating a team
• Fluency in both Arabic and English, including confident communication with Arabic-speaking guests
• A firm understanding of personalized guest service in luxury hospitality, with the ability to link the hotel’s identity and local culture to the guest experience
• Excellent skills in communicating, relating to people and building relationships, shown through a professional, warm and engaging manner
• Discretion and empathy when handling guest concerns, backed by sound decision-making
• Leadership strength for coaching and developing team members
• Working knowledge of hotel operations and how departments coordinate, with strong organizational skills, attention to detail and proficiency with the hotel’s systems and Microsoft Office applications
• Willingness to work shifts, weekends and public holidays when needed, both independently and within a team, with a positive attitude and professional grooming

Preferred qualifications

• Luxury or boutique hotel experience

Benefits

• Discounted rates across Accor worldwide with an employee benefit card
• Learning programs through the Academies
• Opportunities to develop talent and grow within the property and around the world
• Corporate Social Responsibility activities

About Alwadi Hotel Doha

Alwadi Hotel Doha is described as the first MGallery boutique hotel within Msheireb Downtown Doha, a new retail, commercial and residential district at the centre of Qatar’s capital. It has 213 rooms and suites, a ballroom, meeting rooms, a variety of restaurants, a spa and a swimming pool, and sits a 15-minute drive from Hamad International Airport, with West Bay 10 minutes away. The company description in the listing is that of the Accor Group, which counts over 45 brands and 5,600 hotels across 110 countries, along with 10,000 restaurants and lifestyle destinations, and says it wants to attract, hire and advance diverse talent.

How to apply

Applications are made online, and applicants can apply using the button below.