Business Care Advisor

Customer queries, service level agreements and TNPS targets shape the Business Care Advisor vacancy at Vodafone in Doha, Qatar, based at the Vodafone Customer Care Office. Shifts vary within a 24×7 environment.

What the business care advisor job in Doha involves

The advisor handles technical contacts by telephone and computer from the Vodafone Customer Care Office.

Responsibilities

• Gives customers prompt, efficient technical support and goes the extra mile to meet individual needs
• Owns the customer relationship, resolves technical queries and handles customer care tasks to productivity and quality targets, keeping service level agreements met
• Works toward TNPS (Touchpoint net promoter score) targets and earns compliments from customers and colleagues
• Sees each interaction through so the customer leaves with all the information and the solution required, using the telephone and computer effectively
• Handles assigned tasks, sticks to the rostered work and break schedules and works as a team player
• Holds up under pressure and setbacks and adapts to changing demands and conditions
• Makes systematic, rational judgments from information and relevant assumptions, and takes on additional projects or tasks delegated by the line manager

Requirements

• Computer literacy, including Windows operating systems and internet applications
• Knowledge of fixed infrastructure and networking
• Flexibility to work varied shifts within a 24×7 environment
• Knowledge of telecoms and telephony systems, and of managing customer interactions and providing effective solutions

Preferred qualifications

• Call centre experience
• Experience in a service-related industry, listed as an added advantage

How to apply

Applications go through the company’s careers site: apply using the button below.