Resource Allocator Emiratisation

The Resource Allocator – Emiratisation vacancy at dnata in Dubai, United Arab Emirates, centres on deciding where to send manpower, equipment and facilities while operations are running. The purpose is to get the most out of available resources through a dynamic allocation plan, and to give an independent view on how best to use them.

Resource allocator Emiratisation job details in Dubai

The allocator works independently and without prejudice, balancing planned business needs against real-time demand and unscheduled customer requirements, while hitting the service levels set in its existing Service Level Agreements.

Responsibilities

• Prepares resource allocation plans ahead of operations, matching manpower, equipment and facilities to forecast demand, schedules and operational needs
• Reviews what is available when a shift starts and again as it runs, assigns resources to the workload, shares the plan with operational teams and recommends staffing, overtime and contingency measures
• Monitors operations live and reassigns resources as priorities change or delays, disruptions and shortages appear, working in RMS, RTC, MACS, OPERA and any other platform that applies
• Advises the Operational Shift In-Charge on deployment, staffing, overtime and contingencies so the shift runs smoothly
• Handles gaps in staffing, including sickness and absenteeism, takes the needed action and keeps the Administration team informed
• Tracks progress against service standards and operational priorities, and builds contingency resource plans for system outages, whether scheduled or not
• Coordinates shift handovers with operational teams and fellow Resource Allocators, and supports other departments and areas when needed
• Evaluates how well the allocation work performs, spots improvements and recommends to management ways to lift workforce productivity, system utilisation and overall operational performance

Requirements

• Advanced IT skills, with knowledge of specialist systems such as Resource Management Systems (RMS), Real-Time Control (RTC), Multi-Access Check-In System (MACS) or Management Information System (OPERA)

Preferred qualifications

• A background in operational resource allocation, shift management or overtime planning
• Excellent analytical skills, plus quick reactions when a shift changes course

Benefits

• Tax-free salary, described in the listing as attractive
• Travel perks exclusive to the industry, such as reduced rates for flights and for hotel stays worldwide

About dnata

dnata provides air and travel services across ground handling, cargo, travel, and catering and retail, with a team of more than 40,000 people.

How to apply

Applications are submitted online, and applicants can apply using the button below.