Service Advisor, Toyota Technician and More

Abdul Latif Jameel Company Limited lists vacancies in Saudi Arabia with work locations in Riyadh, Jeddah, Khobar, Taif, Jubail and Hofuf. This page details six posts (Service Advisor, Toyota Technician, Auto Denter, Workshop Purchaser, Clerk III/Coordinator and Control Room Operator) tied to Jeddah, Khobar and Riyadh, apart from the control room post, which names no city. The first three belong to after-sales service, while the other three support parts buying, vehicle dispatch and site security.

Abdul Latif Jameel jobs in Saudi Arabia: details by role

Service Advisor

The Service Advisor post is listed for Riyadh and Khobar and is measured on net sales, NPS, the Jameel Standard and compliance.

Responsibilities

• Inspects each car on arrival and records body damage, valuables left inside and accessories on a check sheet that the customer confirms
• Walks the customer through the planned work, estimated repair cost and delivery time, then gets approval before extra parts are fitted so that nothing is replaced needlessly
• Coordinates with the Chief Technician on job assignments, preliminary diagnosis and the final inspection of the vehicle
• Tracks spare parts with the Parts Supervisor so the car is handed back on time
• Handles post-service complaints and passes them to the Workshop Floor Manager
• Reviews the Job Controller’s entries in the Computerized Time Control Sheets (operation numbers, completed repairs, delivery status) that feed man-hour productivity analysis
• Checks that the Chief Technician works to the quality control rules and procedures
• Works toward the center’s GDI results and customer retention

Requirements

• Bachelor’s degree or equivalent
• At least 5 years of experience in the service area
• Service Advisor Level 2 certification
• English and Arabic
• Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting
• Customer communication skills: asking the right questions, listening and presenting what the dealership can offer in parts and service
• Computer skills covering spreadsheets, word processing, presentations and database management
• Time management, stress tolerance, interpersonal skills, sound judgment, problem sensitivity and inductive reasoning

Toyota Technician

The Toyota Technician post covers mechanical repair work in the service center and is listed for Jeddah and Khobar. Performance is judged on productivity, FIR, quality and 5S.

Responsibilities

• Carries out customer repairs and periodic maintenance on schedule and within the cost estimate, under the close supervision of the Chief Technician
• Runs a preliminary check of each vehicle with workshop tools and equipment to size up the fault and the repair it needs
• Helps the Team Leaders (the Workshop Production Manager and Chief Technician) work through hard technical problems by testing and examining the vehicle
• Records completed repairs and delivery status in the Computerized Time Control Sheets, coordinating with the Job Controller on operation numbers
• Takes in technical information and service bulletins from the Team Leader at regular meetings
• Backs after-sales marketing campaigns and Kaizen activities
• Keeps the workplace tidy under the 5S method and uses facilities, tools and equipment in line with company policy on safety, employee welfare, integrity and brand image
• Delivers the standard sold hours against the hours attended and aims to fix each job right the first time

Requirements

• High school diploma or equivalent
• 1 year of experience in service
• Toyota Technician / G4 certification
• English and Arabic
• Familiarity with Mechanical Kodawari
• Readiness to apply ALJ and TMC service policies, SOPs and service operation compliance rules
• Good communication, time management, active learning, drive to achieve and stress tolerance

Auto Denter

The Auto Denter post is listed for Khobar and covers body and paint repair in the service center, with compliance as its performance indicator.

Responsibilities

• Repairs vehicle bodywork to the customer’s request, keeping to the delivery date and cost estimate, with the Chief Technician supervising closely
• Starts with a preliminary inspection using workshop tools and equipment to gauge how far the damage goes
• Teams up with the Team Leaders (the Workshop Floor Manager and Chief Technician) on difficult technical problems, using tests and examination to make sure the bodywork and paint are repaired correctly
• Coordinates with the Job Controller so operation numbers, completed repairs and delivery status are logged correctly in the Computerized Time Control Sheets for man-hour productivity analysis
• Learns of technical updates and service bulletins from the Team Leader in regular meetings
• Supports after-sales marketing campaigns and Kaizen activities
• Uses the center’s facilities, tools and equipment under company policies covering safety, welfare, integrity and how the brand is presented

Requirements

• High school or equivalent
• At least 2 years of experience in service
• Time management, active learning and stress tolerance
• A drive to set and hold challenging personal goals
• Problem sensitivity and inductive reasoning
• Ability to work with people and reconcile differing views
• After-sales skills: persuasive, patient and persistent, with the ability to cope with stress

Workshop Purchaser

The Workshop Purchaser post in Jeddah is about researching and buying vehicle spare parts of high quality, and its stated measures are quality and tasks completed on time.

Responsibilities

• Reviews product and supplier data and acts early so goods clear without delay and shipments reach the workshop safely
• Stays in contact with suppliers and manufacturers about new products and availability
• Finds alternative vendors to restock when shortages or stock outages occur
• Negotiates with vendors, in person and in arranged meetings, to keep stock flowing
• Builds ties with suppliers of non-Toyota spare parts, looking for the strongest mix of material quality and price
• Tells the department when stock deliveries are due, using stock reports and delivery receipts
• Prepares annual reports that management uses to shape the annual purchasing plan
• Runs price surveys, analyzes the data and sends supplier recommendations to the right purchasing agent, while keeping pricing and vendor files up to date

Requirements

• High school or equivalent diploma
• 1 year of experience
• Strong negotiation skills
• Purchasing skills, with a persuasive and aggressive approach to buying
• Ability to cope with stress, plus patience and persistence
• English and Arabic

Clerk III/Coordinator

The Clerk III/Coordinator post is listed for Khobar and centers on daily arrival and dispatch data entry for a regional stockyard, along with answering queries from the centers.

Responsibilities

• Enters daily arrival and dispatch data and answers queries from the centers
• Handles the stockyard’s emails and key tasks early each morning, drawing on cross-functional support to meet its KPIs
• Aligns work with the arrival and dispatch supervisors so it matches what the centers (retail and Lexus) expect
• Keeps in close contact with the Regional Sales Team to give frontline sales full logistical backing from the regional stockyards
• Watches the Accessory Installation Center (AIC) so that vehicles leave on time
• Monitors frozen and damaged vehicles, controlling their stock and dispatch per company policy
• Applies Imtithal workplace standards and acts on open points in the audit report
• Works to a volume of 600 per head under the KPI book, with further indicators for productivity, damage ratio, vehicle location records, NPS from the GDI survey (ALJR channel) and on-time RDC dispatch

Requirements

• Bachelor’s degree in management
• At least 5 years of experience
• MIS skills and knowledge of the SAP system
• Basic knowledge of supply chain and sales channels
• English and Arabic

Control Room Operator

The Control Room Operator post is listed for Saudi Arabia with no city given. It exists to keep facilities fitted with CCTV and FLIR connected to the CCR and working at a level of at least 90% to 95%, with 92% efficiency as the indicator.

Responsibilities

• Operates the CCTV and FLIR systems following the guidelines and manual
• Spots and reports fire alarms and motion detections raised by cameras at connected sites, and handles emergencies under the company’s emergency policy, recording every detail for a full incident report
• Checks that security staff arrive on time and that every site is manned, logs incidents in the OB, and alerts the security in charge when a guard has not been relieved or a post stands empty
• Informs the manager concerned about incidents at company premises in the operator’s area
• Confirms gates are locked and keys stored safely, that security dogs are in place on schedule with any inconsistency recorded, and watches contractors and visitors on camera
• Runs a system health check each shift and reports faults, and maintains control room equipment such as CCTV and NVRs
• Hands over to the incoming operator with a formal record of incidents and activities
• Controls access to the control room, requiring visitors to apply for a permit before their visit, and can grant CCTV access to heads of departments on line managers’ instruction

Requirements

• High school diploma or equivalent
• One to three years of experience at the same credentials level
• Advanced knowledge of operating and monitoring CCTV and FLIR systems to the guidelines and manual
• Arabic and English
• Attention to detail, analytical skills and stress management
• Teamwork, organizational and interpersonal skills
• Written and verbal communication and data processing skills

About Abdul Latif Jameel

Abdul Latif Jameel began as a modest trading firm 75 years ago, then became the Toyota distributor in Jeddah. Since then it has built Saudi Arabia’s biggest vehicle distribution network and moved into other sectors across the Middle East, North Africa and Turkey (MENAT).

How to apply

Applicants search the company’s careers portal for the title they want and apply using the button below.