The End User Support vacancy at Abdali Hospital in Amman, Jordan, centers on first-line technical help for hospital staff using the hospital’s IT services. Beyond troubleshooting, the post monitors centralized IT alarms and helps put access control and identity management in place.
End user support jobs in Amman: what the Abdali Hospital post involves
The post keeps hospital staff connected to essential systems and applications: telephony, network access, email and directory services, file and print services, and the portal, intranet and internet. The ad states the goal as keeping hospital operations running with as little interruption as possible, with staff able to make full use of IT resources.
Responsibilities
- Handles end-user incidents and requests from the first report through resolution, giving first-line technical support to diagnose problems and restore service quickly
- Watches centralized IT systems and alarms, and works through requests and technical alerts promptly under the established escalation plans
- Logs, categorizes and tracks IT issues, records workarounds and permanent fixes in the knowledge base, and runs root-cause analysis so faults do not recur
- Connects the functional and technical teams when solutions are implemented and while operations are supported
- Assists with putting IS solutions in place, covering access control, identity management, high availability and security measures, so that systems and data stay secure
- Enforces IT policies, procedures, system parameters and quality controls, and helps shape them while new services roll out
- Safeguards the integrity of the production environment and keeps it available to all business users
Requirements
- Knowledge of Active Directory user management, domain services such as DNS, DHCP and GPO, Windows 10, Windows 11 office tools, Google Workspace and client management tools
- Familiarity with troubleshooting techniques and with implementing automated trouble ticketing and monitoring systems
- A customer-service orientation, with the ability to handle customer complaints and concerns and to work under pressure
- Spoken and written communication in English and Arabic
- Awareness of current technology developments and trends in the field
Preferred qualifications
- Certifications in the related field
How to apply
The ad gives a single route, the job page on Abdali Hospital’s website: apply using the button below.
Apply through the employer's link: abdalihospital.com
Apply for this jobApplying is free and goes directly to the employer.
This specialty in Madar Jobs data
- Jobs published on Madar Jobs in IT Support in Jordan over the last 90 days: 6.
Figures come from the listings published on Madar Jobs itself, as they state them.