Customer Support Field Engineer III

Panasonic Avionics Corporation needs a Customer Support Field Engineer III in Egypt to act as its on-site liaison with airline customers and OEMs. The work centers on keeping Panasonic’s inflight equipment performing and on resolving hardware, network and software issues alongside airline and Panasonic engineers.

What the customer support field engineer III job in Egypt involves

The listing says the engineer is engaged through an Employer of Record and provides services to Panasonic Avionics. Besides supporting customers, the post serves as a mentor and technical resource to junior field engineers, and it represents Panasonic Field Engineering when technical issues are worked out with customer teams.

Responsibilities

• Advises airline customers and Panasonic colleagues, with technical guidance, training and field help on hardware, network and software problems
• Supports new equipment installations, enhancements and modifications, and reviews installation documentation to confirm specifications are met
• Works with the training department on operational, line and maintenance training for airline customers
• Investigates reliability problems by collecting data and following failure trends, takes part in recovery plans, and passes field findings to Product Support Engineering, the Repair Center, Program Management and other Panasonic departments
• Coordinates engineering fixes and keeps a steady communication path to the engineering teams
• Assists with aircraft delivery, flight test and customer flight acceptance
• Answers airline queries on operation and maintenance for non-PTS customers, writes regular technical reports, and manages the relationship with assigned customers
• Keeps product and avionics systems knowledge current, including the aircraft systems that interface with Panasonic equipment

Requirements

• Extensive knowledge of Linux, Unix, Windows and VxWorks (or embedded operating systems), and of TCP/IP networks and troubleshooting methods
• Thorough understanding of wiring schematics, diagrams and aircraft documentation, plus familiarity with FAA, CAA and ATA requirements for avionics equipment
• Proficiency with the MS Office suite and Oracle, and knowledge of Recommended Spares requirements, including coordinating spare equipment for airline customers
• Interpersonal, organizational and problem-solving skills, with technical written and verbal communication toward peers, airlines and vendors, and the ability to represent Panasonic to non-technical people
• Ability to identify complex software and hardware problems and work with the right department on a fix, with little day-to-day instruction as a seasoned professional
• Valid driver’s license, the ability to meet airport authority requirements for access and vehicle operation, and the ability to pass extensive security and background checks
• Willingness to work weekends, all shifts and hours beyond the normal business day, and to travel up to 50%, domestic and international, often on short notice
• Ability to climb ladders and platforms, lift up to 50 pounds and work in confined spaces for extended periods

Preferred qualifications

• Bachelor’s degree or equivalent in computer science, information technology, electronics, engineering or a related field (9 years of experience may be considered in place of a degree)
• MySQL database experience

About Panasonic Avionics

The listing describes Panasonic Avionics as number one in its industry for inflight products such as movies, games, WiFi and Bluetooth headphone connectivity, with a history of over 40 years.

How to apply

Candidates apply through the role’s own job page, where they can apply using the button below.