Event Planning Executive

St. Regis Hotels & Resorts is filling an Event Planning Executive post at The St. Regis Amman in Amman, listed under Sales & Marketing. The duties center on handling sales leads and selling preview packages and tours, alongside guidance for colleagues who struggle with their own duties.

Event planning executive job details in Amman

The work runs through the sales process. Leads arrive by call or email, records are kept in the sales software, and guest requests and problems are passed to the right person or department. The listing names no supervisory experience, license or certification.

Responsibilities

• Assigns incoming lead calls and emails to Sales Executives on a line rotation
• Updates the information board so employees know about important events
• Builds spreadsheets for sales and marketing activities such as mailing lists and tours, and enters, retrieves, reconciles and verifies data in the sales software
• Resolves guest calls, requests and problems by contacting the right person or department
• Promotes the brand image inside and outside the hotel
• Encourages guests and callers to buy or book preview packages and tours, answers questions about the property’s facilities and services, and up-sells while keeping guests loyal to Marriott
• Coaches employees who struggle with their duties (low package sales numbers, for instance), assists management in hiring, training, scheduling and evaluating staff, and acts as first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
• Anticipates guests’ service needs, assists guests with disabilities and reports accidents, injuries and unsafe conditions to the manager

Requirements

• Clear, professional spoken language, accurate written documents and proper telephone etiquette
• Ability to move, lift, carry, push, pull or place objects of up to 10 pounds without help
• Clean, professional uniform and personal appearance
• Compliance with company policies and procedures and protection of company assets
• Adherence to quality expectations and standards, including recommending and implementing new ways to raise quality
• Positive working relationships with colleagues
• Reading and checking information in different formats
• Willingness to take on other reasonable duties that supervisors assign

Preferred qualifications

• High school diploma or GED equivalent
• At least 1 year of related work experience

About St. Regis Hotels & Resorts

St. Regis runs more than 50 luxury hotels and resorts around the world. The brand began with The St. Regis in New York, opened by John Jacob Astor IV at the start of the twentieth century, and is known for bespoke, anticipatory service and its signature Butler Service. It belongs to Marriott International’s portfolio of brands.

How to apply

Applicants apply using the button below, on the Marriott careers site page for the vacancy. Marriott says it follows a no-fees recruitment policy and never asks applicants for money at any stage.