Front Office Manager

Tulip Inn Majan has a Front Office Manager vacancy in Salalah, Oman. The post covers everything that touches guest service and daily hotel operations, from room availability to check-in and check-out. Revenue is part of the brief too, since the manager works with the sales and marketing teams on room revenue.

Front office manager job details in Salalah

The post belongs to the hotel’s Front Office department. The ad frames it around the guest’s experience from arrival to departure and around the hotel’s operational and financial results.

Responsibilities

• Leads the front office team, sets its schedules, tracks its performance and runs regular training on customer service, hotel policies and operating procedures
• Oversees the guest journey from arrival to departure, including room availability, check-in and check-out, and handles escalated guest complaints in line with hotel standards
• Streamlines front office procedures and reservation systems, and applies hotel policies day to day
• Works with other departments and with sales and marketing to optimize room revenue
• Helps prepare and manage the front office budget, watching expenses and controlling costs
• Prepares reports on front office performance, occupancy rates and guest satisfaction, and uses the figures to spot what needs improving
• Inspects cleanliness, service and guest satisfaction standards on a regular schedule
• Keeps up with developments in hotel management systems and with regulation changes, and follows the company’s environmental, health and safety policies

How to apply

Applicants apply using the button below, on the hotel’s careers site.