Bulk SMS and WhatsApp campaigns, CRM and ERP data, and the customer mobile app all fall to the Digital Operations & Application Support Specialist that Ajdan is hiring in Dammam. The position sits between IT, Sales, Marketing and Customer Care, supporting users across those teams and keeping records accurate.
About the digital operations & application support specialist job in Dammam
The work spans three connected areas: the company’s messaging platforms, its internal business applications and data, and the Ajdan customer app. A reporting side runs alongside them, with regular and one-off reports and presentations prepared for internal teams and management.
Responsibilities
- Managing accounts, access, settings, templates and sender IDs on Meta Business Suite, WhatsApp Business and SMS portals
- Giving Level 1 and Level 2 support to Marketing and other teams on platform use and campaign setup
- Sending approved bulk SMS and WhatsApp messages on time from the content and recipient lists each department supplies, and logging every send with its requester, approver, audience, content, timing and delivery results
- Handling day-to-day user administration in business applications, from new accounts and role permissions to access resets and deactivations
- Acting as first contact for application issues, resolving or escalating them with clear documentation, and keeping issue logs, SOPs, process guides and user manuals up to date
- Cleaning, validating, de-duplicating and standardizing leads and inquiries before bulk uploads and updates to CRM or ERP
- Supporting Customer Care through the Ajdan app journey (user creation, onboarding, service requests and follow-ups) and working with developers or vendors when the app has problems
- Preparing regular and ad-hoc reports on leads, sales, campaigns, communications and app usage, with findings and recommended improvements
How to apply
Candidates submit their applications through the Ajdan careers portal the application button below.
Apply through the employer's link: careers.ajdan.com
Apply for this jobApplying is free and goes directly to the employer.