About the CRM business analyst job in Dubai
The contract runs for 12 months, with four days a week at the Dubai office and one day at home. The analyst works across time zones with the CRM Optimisation Manager, IT’s Solutions Architect, the HubSpot Global Rollout Programme Manager and the Marketing, Sales, Admissions and Parent Experience teams, and travels occasionally to schools and clusters, mostly during rollout phases.
Responsibilities
- Gathers and documents business requirements as the formal intake route for the CRM product roadmap
- Maps current and future processes whenever a change affects the way CRM is used
- Writes structured specifications for IT’s Solutions Architect, with acceptance criteria and test scenarios for UAT
- Keeps a live, prioritised requirements backlog in line with the roadmap
- Weighs business impact and leads balanced trade-off discussions when requests compete for one release
- Follows solution design and UAT through to confirm the build meets the agreed criteria
- Updates stakeholders on status and decisions and maintains a central record of requirements and process definitions
Requirements
- Experience as a Business Analyst or in a similar requirements-gathering or process-mapping role, ideally around CRM, commercial or customer data
- Solid skills in requirements elicitation, process mapping and functional specifications that business and technical colleagues can act on
- Experience partnering with IT through solution design and UAT
- Backlog management and prioritisation of competing demands against a roadmap
- A structured, impartial way of facilitating trade-off discussions
Preferred qualifications
- Familiarity with the data model and configuration of HubSpot or a similar CRM
- Experience with Jira, Azure DevOps or Confluence
- A business analysis certification such as the BCS International Diploma or IIBA CBAP/CCBA, or a HubSpot, Salesforce or equivalent CRM certification
- Experience in K-12, independent or international education, or another multi-site consumer or service sector
- Support for large multi-market CRM or system rollouts
About Cognita
Cognita has more than 100,000 students and 22,000 colleagues, teaching 14 curricula in 9 languages, and has recently launched a new vision and strategic plan. Its schools follow group-wide standards while keeping their local identity.
How to apply
Candidates complete Cognita’s the application button below for requisition req3283 and answer the questions it includes. Cognita warns that it increasingly rejects applications whose AI-written content reads as generic, and all new staff go through enhanced pre-employment checks, including identity, criminal background, qualification and employment checks and references covering the last 10 years.
Apply through the employer's link: cognitapeople.csod.com
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