Cargo Process Improvement Specialist

Cargo Terminal 2 (CT2), the new facility being prepared by Qatar Aviation Services in Doha, needs a Cargo Process Improvement Specialist on a three-year fixed-term contract. The job is about deciding how the terminal will actually run before go-live, from the future-state Concept of Operations (ConOps) down to the SOPs and quick-reference sheets staff will use.

What the cargo process improvement specialist job in Doha involves

The specialist sits between QAS Cargo functional teams and the wider project group, making sure the facility design, the Material Handling Systems (MHS) and the IT solutions match what operations and the business need. Normal days, peak periods and service recovery all have to be planned for, so CT2 can open safely and grow into full volume. Further duties may be assigned by the Head of the Department.

Responsibilities

• Building and keeping current the future-state CT2 ConOps and cargo processes, in line with QAS Cargo business objectives
• Shaping an integrated operating model that covers facilities, systems, people, processes and Operational Readiness and Airport Transfer (ORAT) activities
• Mapping and documenting end-to-end cargo processes with approved process-modelling methods, including system interactions, roles and performance measures
• Running structured workshops with operational and functional SMEs, and reviewing today’s operations so CT2 adopts best practice without carrying over old inefficiencies
• Writing test scenarios and expected outcomes for normal, peak and business-continuity conditions, then supporting end-to-end testing from test cases through to issue resolution
• Working with Quality & Compliance, ORAT consultants and stakeholders on operational trials, readiness assessments, success criteria and familiarization
• Preparing SOPs, work instructions, process maps, escalation matrices and contingency procedures, and checking them with nominated end users in walk-throughs and tabletop exercises
• Assessing proposed changes for their effect on process flows, staffing, training, interfaces and testing, with documented recommendations through CT2 change control

Requirements

• Background in process improvement, business process re-engineering, operational analysis, air cargo, logistics, automated warehousing or a similar high-throughput operation
• Proven skill in process mapping, requirements elicitation, root-cause analysis, future-state design and cross-functional workshop facilitation
• Hands-on work in system or automation validation or implementation, test scenarios, UAT, operational trials, SOP writing or change adoption
• Good grasp of air cargo and logistics operations and how people, facilities, MHS, operational systems and business controls interact
• Ability to turn operational and business needs into operating concepts, business rules, SOPs, test scenarios and measurable KPIs
• Strong analytical, facilitation, documentation and stakeholder management skills across several functions
• Microsoft Office, plus process-modelling, collaboration, reporting or requirements-management tools
• Command of English

Preferred qualifications

• Degree in Industrial Engineering, Logistics, Supply Chain Management, Aviation, Operations Management, Business Process Management or a related field
• Previous work in airport operations, cargo terminals, MHS, ORAT or large-scale infrastructure projects, described as highly desirable
• Lean Six Sigma, BPM, Business Analysis, Project Management or Change Management certification or formal training
• Experience with simulation or Digital Twin applications

How to apply

The vacancy carries reference number 238542 on the Qatar Airways careers portal, and candidates can apply using the button below.