Inside the SOC associate job in Manama
The post covers the Operation team’s ad-hoc tasks and the ticketing system, which the posting calls a critical tool for customer support and internal flow automation. The associate manages an outsourced support team, keeps communication clear between internal Zain staff and that team, and watches for chances to improve the system. The stated payoff is better customer satisfaction, leaner internal processes and higher efficiency.
Responsibilities
- Gathers requirements, analyzes feedback, helps set priorities and runs UAT so that system improvements match what users need
- Audits vendor performance and negotiates service levels
- Manages the outsourced support team and bridges communication between it and internal Zain staff
- Reports on system status, incidents and changes, collaborates with other teams and facilitates meetings
- Looks for opportunities to improve the system ahead of time
- Takes on other duties tied to the ticketing system, support operations or departmental needs
Requirements
- A BS in Computer Information System, Software Engineering, Computer Science or any related major
- Communication skills, written and verbal
- Organization and time management
Preferred qualifications
- 0–1 years of experience
- ITIL basics
About Zain
Zain calls itself the Middle East’s pioneer in mobile telecommunications; it began in Kuwait in 1983 as the region’s first mobile operator and has grown quickly since its 2003 expansion strategy.
How to apply
Applications run through the Zain careers site: candidates apply using the button below with a resume or CV, a passport-size photograph and their highest education qualification. Anyone with a disability or long-term condition who needs adjustments during the recruitment process can say so through the application form.
Apply through the employer's link: careers.zain.com
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