Operations director job details in Al Asimah
The director reports to the General Manager of GreenSM Kuwait and leads five managers: Fleet & Maintenance, Charging Infrastructure, Driver Operations, Customer Service, and Safety & Quality. The ad frames the job as taking the launch plan live: a service that is safe, reliable and economical, first in Al Asimah and then in later cities. Results are judged on indicators such as fleet uptime, charger availability, driver retention, wait times, incident rate, operating cost per trip and team retention.
Responsibilities
- Shapes the operating model and its SOPs for the launch and later growth in Kuwait, to the group’s regional standards; sizes fleet, drivers and chargers for each zone and time of day from demand forecasts; and owns the operating budget, watching cost per vehicle and per trip
- Oversees the EV fleet through its whole life, from delivery and registration to servicing, repairs, accidents and disposal, and arranges depots, workshops and spare parts with manufacturers and local service partners
- Plans and runs charging sites and depots, from site choice and power supply to equipment, liaising with Kuwait Power, property owners, contractors and partners, and tuning charging schedules to cut downtime and power costs
- Leads how drivers are hired, trained, certified and managed, covering performance, incentives, discipline and welfare, and keeps the driver base stable under partner-driver and fleet-owner models
- Watches ride quality through ratings, cancellations and wait times, heads the customer service centre, and sets and enforces safety, security and insurance standards, including emergency response
- Works with product and technology teams to adapt dispatch, telematics, the driver app and payments to Kuwait, and relies on operational data and dashboards for decisions
- Keeps the operation within Kuwaiti rules on transport, labour, tax, the environment and data protection, helps the General Manager deal with authorities, and manages key vendors and their service-level agreements
- Hires, coaches and develops the operations leadership and frontline staff, and promotes safety, accountability and customer focus
Requirements
- A bachelor’s degree in Business Administration, Operations Management, Engineering, Logistics or a related field
- Senior leadership experience with large, field-based teams
- Background in ride-hailing, mobility, fleet management, logistics, automotive or another high-volume, service-driven operation
- Understanding of Kuwait’s transport sector, labour environment and regulatory framework
- Process design, operational discipline and problem-solving, a data-driven approach to KPIs, dashboards and cost analysis, and strong vendor management and negotiation skills
- Proven leadership in coaching managers, motivating frontline teams and handling drivers and unions constructively, while staying calm and decisive during incidents
- Fluent English, comfort in a multicultural, cross-border team and a commitment to safety, integrity and sustainability
- Readiness to work flexible hours and to travel around Kuwait and to head-office locations
Preferred qualifications
- Master’s degree or MBA
- Experience launching or scaling operations in a new market
- Hands-on knowledge of EVs, charging infrastructure and fleet maintenance
Benefits
- Base salary plus performance bonus, which the ad calls competitive and says HR will confirm
- Health insurance
- Relocation or housing support where applicable
- International career development
- A chance to work with GreenSM’s regional and global operations teams
About GreenSM Kuwait
GreenSM Kuwait is an electric ride-hailing service that is launching in Kuwait, and the ad presents it as a pioneering green mobility brand.
How to apply
Applicants email the HR team at the email address below with a CV and a short cover letter, using “Operations Director, GreenSM Kuwait” as the subject line.
Send your CV to: [email protected]
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