STR Virtual Assistant

Guest messages, turnovers and maintenance tickets for vacation rentals make up the daily work of this Short-Term Rental (STR) Virtual Assistant post at CS Outsource. The tools are Streamline PMS and Breezeway, and working hours depend on the client’s needs.At a glance

• Experience: 1–2 years in short-term rental property management support
• Job type: Full-time
• Work mode: Remote

Remote STR virtual assistant job details

The post supports vacation rental operations, guest communications and property management workflows. Streamline PMS is the property management system, and Breezeway handles property operations and turnovers.

Responsibilities

• Answers guest inquiries and requests before, during and after stays, shares check-in and check-out details and follows up until issues are resolved
• Keeps listings, reservations, availability calendars and property details accurate in the PMS and across systems, and passes reservation changes to the relevant team members
• Schedules cleanings and turnovers between stays and tracks tasks, inspections and progress in Breezeway
• Checks with housekeeping teams that properties are ready and coordinates quality assurance inspections, reporting any problems
• Opens and manages maintenance tickets, dispatches vendors, tracks repairs and escalates urgent issues to limit guest disruption
• Records guest issues, turnover status and operational metrics, and monitors daily tasks against their deadlines
• Spots operational problems, acts on them and supports reporting and documentation

Requirements

• Fluent written and spoken English
• Familiarity with property management systems and property operations tools
• Solid grasp of guest communication, reservations, turnovers and maintenance coordination
• Problem-solving, critical-thinking and organizational skills
• High attention to detail and effective time management
• Ability to pick up new software quickly, ideally within 3–5 days
• Ability to work independently in a quick-moving operational setting

Preferred qualifications

• Hands-on experience with Streamline PMS and Breezeway, which the employer strongly prefers
• Experience supporting US-based vacation rental or property management companies
• Familiarity with housekeeping, maintenance and quality assurance workflows
• Experience coordinating multiple properties while balancing competing priorities
• Ability to keep accurate operational records and give timely updates

How to apply

Applications go through the the application button below, with an updated CV that highlights property management experience, software expertise and guest communication or turnover coordination work.