Medical Assistant

Migrants passing through the Migration Health Assessment Centre in Damascus depend on the Medical Assistant at IOM – UN Migration for information on health assessment programmes, applicant processing and other IOM services. The post is a G-5 General Service position on a special short-term graded contract, with an initial six months and a maximum of nine.

About the medical assistant job in Damascus

The assistant is placed in one of two units of the centre, either reception and data processing or the call centre, and is expected to switch between tasks as needed, following detailed duty lists and SOPs. Any offer depends on funding being confirmed, and recommended candidates stay eligible for similar posts at other duty stations for 24 months.

Responsibilities

• In the call centre, gives migrants health assessment information by phone and helps keep the centre’s day-to-day operation running
• Registers migrants in the IOM database, books and confirms medical appointments, and relays messages between medical staff and beneficiaries
• Draws up master lists of migrants scheduled for assessment for service providers, keeps daily statistics current and contributes to customer satisfaction evaluation
• At reception, explains registration to applicants, checks their identity, enters their biodata, takes webcam photos and prints medical and consent forms
• Logs medical forms, X-rays and other documents received from Country Offices or Panel Physicians and passes them on for quality checks before clearance
• Prepares and packages medical files on mobile assessment missions, and sends forms and DNA packages electronically or by courier, sharing tracking numbers with the recipient
• Files letters, reports, emails, faxes and IOM medical forms, and copies bank deposit slips for the Administrative/Finance Assistant

Requirements

• Experience in computer data entry and analysis, or in a call centre at a busy institution, ideally a medical one
• Typing speed of at least 60 words per minute, fast and accurate
• High computer literacy in Windows and MS Office, which IOM lists as mandatory
• Knowledge of data management principles and customer care
• Analytical and communication skills
• Fluency in English and the local language, spoken and written

Preferred qualifications

• A certificate in IT or data entry
• Knowledge of medical terminology, plus secretarial and archival experience
• Previous work with NGOs or international organisations
• Knowledge of or certification in Power BI or SQL
• Experience with healthcare systems such as Electronic Health Record Systems (EHRs), and advanced knowledge of the Interim Federal Health Programme (IFHP) business process and data management
• Web page design knowledge and leadership skills

About IOM – UN Migration

Founded in 1951, IOM is a Related Organization of the United Nations and the leading UN agency on migration. With governmental, intergovernmental and non-governmental partners, it protects people on the move, works on solutions to displacement and supports regular migration pathways. For this vacancy, internal and internal-equivalent candidates are considered before external ones.

How to apply

IOM takes applications only through its e-Recruitment system, where candidates can apply using the button below under Job Identification 23990 and track their application afterwards. IOM charges no fee at any stage and never asks for bank account details. Late applications are not accepted, and only shortlisted candidates are contacted.