Product Operations Specialist

Syarah, the digital car-buying platform for Saudi Arabia, is hiring a Product Operations Specialist to work from Amman. The person in this seat becomes the first functional contact for internal teams on how the company’s digital products work, sorting every incoming request before it reaches Product Managers or Engineering.

Product operations specialist job details in Amman

The job connects business needs with what the products can actually do. It covers approved configurations and user access, product demos and training for new features, and documentation that keeps usage consistent across Operations, Sales, Customer Experience, Finance, Product, Engineering and QA. Writing code or running QA tests is not part of it.

Responsibilities

• Classifies incoming requests as bugs, feature requests, enhancements, configuration changes, access requests or process issues, and routes each to its owner
• Answers functional questions and settles configuration matters within approved permissions, logging impact, ownership and progress until closure
• Administers configurable settings and operational parameters, applying authorized changes and recording their impact
• Grants, changes and removes user roles and permissions under company security policy, working with IT and Security when needed
• Runs demos of new features and handles onboarding, training, guides, FAQs and notices of workflow changes
• Tracks dependencies and open issues across teams, escalating risks and turning frontline feedback into insights for Product Managers
• Documents workflows, SOPs, configuration guides and handoffs, and flags manual work or feature misuse that could be improved
• Supports release handover and reports on request patterns, resolution time, training results and adoption

Requirements

• Solid understanding of software products, user roles and workflows, including how defects differ from enhancement requests and configuration issues
• Experience administering configurable digital tools, managing access controls and handling stakeholder requests in a structured way
• Comfort with Jira or similar trackers, documentation platforms and spreadsheet or reporting tools
• Communication, stakeholder management, troubleshooting, training and prioritization skills
• Ability to grasp technical concepts and work closely with engineering teams
• Good written and spoken Arabic and English

About Syarah

Syarah sells cars in Saudi Arabia through a fully digital buying journey. Behind the scenes it builds and runs the whole chain, from sourcing and inspection to financing, insurance and shipping.

How to apply

Applications are submitted through Syarah’s the application button below.