Opal Hotel, on Queen Alia Airport Road in Amman, wants a Front Office Agent to handle guest check-in and check-out in line with its five-star service standards. Shifts rotate, and the desk needs someone fluent in both English and Arabic.
What the front office agent job in Amman involves
The position belongs to the hotel’s Front Office department, and working hours follow the shift schedule assigned to the agent.
Responsibilities
- Checks guests in and out accurately and without delays
- Takes reservations and processes payments and billing
- Answers guest questions, requests and complaints promptly, then follows up on their feedback
- Coordinates with other departments to meet what guests ask for
- Keeps guest records accurate and treats sensitive information as confidential
- Stays current on the hotel’s services, facilities and promotions
Requirements
- Fluent English and Arabic
- Strong communication and interpersonal skills
- Willingness to work rotating shifts
- A presentable appearance and a professional manner
- Quick to learn and to adapt
Preferred qualifications
- Familiarity with hotel PMS systems such as Opera or Sky Horizon
Applying for the front office agent job
CVs go to the hotel by WhatsApp at 0790026777.
This specialty in Madar Jobs data
- Jobs published on Madar Jobs in Front Office Hotel in Jordan over the last 90 days: 4.
- Cities with the most jobs in this specialty: Amman (2), Aqaba (1).
Figures come from the listings published on Madar Jobs itself, as they state them.
Job categories
Specialties
Customer Service and Reception JobsCustomer Service and Reception Jobs in AmmanHotel, Restaurant and Hospitality JobsHotel, Restaurant and Hospitality Jobs in Ammanوظائف خدمة عملاء واستقبالوظائف خدمة عملاء واستقبال في Ammanوظائف فنادق ومطاعم وضيافةوظائف فنادق ومطاعم وضيافة في AmmanFront Office Hotel JobsFront Office Hotel Jobs in AmmanReceptionist JobsReceptionist Jobs in Amman
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