Product Specialist

The Product Specialist post in Jeddah at Fakeeh Care Group covers business applications such as HR/FIN/SCM and service management systems, and includes maintaining the ERP systems in the group’s business units. Applicants should have completed at least five full cycle ERP implementation projects.

About the product specialist job in Jeddah

The work has two sides: running the organization’s business applications along with the servers and storage beneath them, and coordinating the people around them, from contracted vendors to system administrators and junior colleagues. The listing also allows for other assigned duties in the same scope, and says the description may be revised from time to time.

Responsibilities

• Implements, configures, maintains and enhances business applications such as HR/FIN/SCM, service management, project management, document management and collaboration systems, including the ERP systems of the Fakeeh Care business units
• Supports several projects and tasks within an assigned area of the ERP portfolio, and evaluates and processes IT demand requests under the IT project management framework
• Investigates and resolves application incidents and fulfills service requests in line with the organization’s policies and procedures
• Manages contracted vendors that provide professional services, managed services or application support, keeping delivery within agreed limits on scope, cost, time and quality
• Plans, tests and rolls out system upgrades, integrates new software into existing systems and writes the testing procedures, custom scripts and implementation plans behind them
• Installs, configures and maintains servers and data storage, monitors system and network performance and availability, and develops backup, disaster recovery and security procedures
• Keeps applications in line with cybersecurity policies, governance programs, enterprise architecture standards, regulatory requirements and best practices, and maintains organized technical documentation
• Supervises system administrators, mentors junior colleagues, trains end users and builds training sessions, tools and procedures for the Operations, Client Support and Systems Development teams

Requirements

• Strong system administration knowledge covering complex operating systems
• At least five full cycle ERP implementation projects, including extensive experience in leading the mapping of business processes and the optimization of workflows across the Finance, Supply Chain and Human Capital Management modules
• Proficiency across the design, implementation and upkeep of mission-critical systems, with expertise in tracking how well systems perform and stay available
• Strong problem-solving skills for tackling complex technical challenges
• Excellent organizational and documentation skills for keeping technical records
• Leadership and mentoring skills for guiding team members and educating users
• Awareness of emerging technologies and system administration best practices
• Excellent command of English and Arabic, spoken and written

Preferred qualifications

• SCE, along with professional certification in enterprise business solutions, such as Oracle OCP for ERP

How to apply

Applicants apply through the group’s online listing the application button below.