The Service Advisor vacancy at Tahboub Automotive in Amman, Jordan, sits in the Service Department and carries monthly sales targets and KPIs alongside day-to-day customer handling.
About the service advisor job in Amman
The advisor deals with customers on one side and the workshop on the other, and the ad pairs that with service sales and KPI targets.
Responsibilities
- Welcomes customers and works out what service their vehicle needs
- Writes up repair orders, explaining what work is required and what it should cost
- Coordinates with the workshop so vehicles are delivered on time
- Updates customers on repair progress and any additional findings
- Carries out vehicle health checks and recommends maintenance
- Handles customer inquiries and complaints
- Promotes service packages, accessories and value-added services to fit customer needs
- Works toward monthly sales targets and KPIs, including service sales and customer satisfaction, and monitors personal performance to improve the results
Requirements
- Educational background in a technical field
- Basic knowledge of vehicle systems and maintenance
- Good command of Arabic and English
- Good communication, interpersonal and customer service skills, plus problem-solving ability
- Ability to work under pressure and as part of a team
- Results-oriented approach, able to achieve monthly targets and assigned KPIs
How to apply
Applicants send their CV to the email address below.
Send your CV to: [email protected]
Apply for this jobApplying is free and goes directly to the employer.
This specialty in Madar Jobs data
- Jobs published on Madar Jobs in Customer Service Representative in Jordan over the last 90 days: 5.
- Cities with the most jobs in this specialty: Amman (4), Zarqa (1).
Figures come from the listings published on Madar Jobs itself, as they state them.