About the assistant front office manager job in Aqaba
Cloud 7 Residence Aqaba sits in Ayla Marina Village on the Red Sea, 150 meters from the beach, with 75 serviced residences from one to four bedrooms plus a presidential villa. The assistant manager helps run reception, reservations and guest relations day to day, and supervises the front office team while on shift.
Responsibilities
- Supports the Front Office Manager across reception, reservations and guest relations
- Supervises front office staff during shifts
- Oversees check-in and check-out, billing accuracy and the handling of guest accounts
- Deals with guest requests, feedback and complaints, and coordinates with Housekeeping and other departments on the guest experience
- Tracks daily operations, occupancy and reports, escalates issues when needed, and helps train team members
Requirements
- Supervisory experience in front office operations
- Good knowledge of PMS, such as Opera, Fidelio or a similar system
- Fluent English
- Strong customer service, problem-solving, communication and interpersonal skills
- Ability to lead and support a team in a busy operation, with strong organizational and multitasking skills
- A professional, detail-oriented and guest-focused approach
Preferred qualifications
- Bachelor’s degree in Hospitality Management or a related field
- Arabic
About Kerten Hospitality
Kerten Hospitality is a lifestyle hospitality operator whose lodging pipeline spans the Middle East, Europe and North Africa, with more than 55 projects and over 4,500 keys planned.
How to apply
The application is submitted online: apply using the button below.
Apply through the employer's link: careers.kertenhospitality.com
Apply for this jobApplying is free and goes directly to the employer.
This specialty in Madar Jobs data
- Jobs published on Madar Jobs in Front Office Hotel in Jordan over the last 90 days: 3.
- Cities with the most jobs in this specialty: Aqaba (1), Amman (1).
Figures come from the listings published on Madar Jobs itself, as they state them.