Store Supervisor

Scheduling staff, tracking stock and looking after VIP clients all fall to the Store Supervisor at the Maison Margiela store in Al Jimi Mall, Al Ain, a vacancy at Chalhoub Group. The supervisor also takes part in store projects and community events, and uses clienteling platforms to stay in touch with customers after a purchase.

Store supervisor job details in Al Ain

The post sits in Chalhoub Group’s Retail & Distribution department. It splits between running the shop floor and leading the team that works on it.

Responsibilities

• Supports daily store operations: staff scheduling, shop floor coverage, stock movement tracking and inventory audits
• Holds visual merchandising, store cleanliness, staff grooming and stock replenishment to the brand’s guidelines
• Looks after customers and builds lasting relationships, including with VIP guests, and settles feedback and complaints with timely resolutions
• Uses digital tools and clienteling platforms to strengthen customer relationships and the in-store and post-purchase experience
• Leads by example, representing Maison Margiela’s values and philosophy, and encourages teamwork, passing feedback or concerns to the Head of Retail
• Follows retail procedures, company policies and health, safety and security standards
• Helps with store projects, promotional initiatives and community events that aim to drive sales, customer engagement and brand awareness

Requirements

• Proven ability to lead, coach and motivate a team, supporting individual development and store performance
• Strong communication and interpersonal skills with a customer-first mindset
• Commercial awareness and the ability to contribute to sales targets through selling techniques and teamwork
• Experience in clienteling, VIP relationship management and building long-term customer loyalty
• Knowledge of visual merchandising, stock management and retail operational standards
• A proactive, hands-on approach with problem-solving skills, able to work independently when required
• Awareness of market trends, new products and competitor activity

Preferred qualifications

• Retail background in luxury beauty or fragrance

Benefits

• Health care
• Child education contribution
• Group policies on remote and flexible working
• Exclusive employee discounts
• Learning and development opportunities, with exposure to different assignments or internal mobility

About Chalhoub Group

Chalhoub Group describes itself as a partner and creator of luxury experiences in the Middle East for over seven decades. It owns more than 10 brands, distributes over 400 international names across categories from fashion and beauty to watches and eyewear, and runs more than 950 stores. Over 16,000 professionals work for it across eight countries in the Middle East.

How to apply

Applicants apply using the button below on Chalhoub Group’s careers site. The company asks candidates to complete assessments and interviews independently, without help from generative AI tools.